Troubleshooting
What should I do if I get Login Failed?
What should I do if I have the following error message: "Your request has timed out. For a transaction request, please check the status on your dashboard or contact the Bank"?
What does Time Out mean?
My Security Token displays the message Locked. What should I do?
What should I do if I get Authentication Failed when using my Security Token?
Answer
This could be a wrong "Challenge" or "Token response" being inserted. Please ensure that the
"Challenge" is correctly entered on the Security Token and that the "Response" provided by the
Security Token is correctly inserted on IB. If the problem persists, call +297 527 7777