General

What can I do through Internet Banking (IB)?

Answer

You can easily check and manage the following:

  • Your account(s) and investment
  • Your credit cards, loans and queries
  • Effect transfers between your own account, to other local banks and internationally
  • Contact the Bank through the secure mailbox
  • Amend and register to SMS banking and Interbank Aruba N.V. Refill service
  • Update your personal details
  • View, amend and cancel standing orders
  • View your direct debits

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Where do I access the Internet Banking (IB) login screen?

Answer
You may access IB login page on the top right hand side of aruba-interbank.com

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What can I do if I have forgotten my user ID or password?

Answer

For all issues with your user ID or password, call +297 527 7777 or

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How can I effect payment to credit cards?

Answer

You may do so in the following ways:

  • Via Internet Banking
  • At counter level in-branch

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What can I do to ensure my online security?

Answer
It is imperative that you keep your user ID and password safe. As a preventive measure, change your password on a frequent basis. In case you receive a suspicious email that might be a phishing attempt or a scan, send an email to [email protected]. If you wish to log in to IB in a public place, use the virtual keyboard. More information on our security information section.

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What is a security token?

Answer
It is a small calculator-like device used to generate a password to validate transactions (for individuals and companies).

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How do I authorise a transaction with a security token?

Answer
Please follow these steps: Switch on the token, insert the token PIN, insert the 7 digits challenge number on the token, click OK on the token, insert the token response on IB, and click on “authorise”

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What precautions do I have to take when effecting a transaction on Internet Banking (IB)?

Answer
It is imperative to keep your user ID and password safe. You also need to ensure that you are on the correct website (with the internet address starting with https) and report any phishing attempt to [email protected]. View more precautionary measures on our security information section.

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Corporate: Can a company pay salaries through Internet Banking (IB)?

Answer
Yes, through our bulk payment services, which allows performing several transactions at one go. For instance: salary payment, dividends and direct debits.

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Corporate: What is bulk payment?

Answer
It is a bank system that allows performing several transactions at one go. For instance: salary payment, dividends and direct debits.

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Corporate: How can a company effect bulk payment?

Answer
The company needs to apply to this service by selecting the option available on Internet Banking. Our bulk payment services allows to perform several transactions at one go, such as salary payment, dividends and direct debits.

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