General
What can I do through Internet Banking (IB)?
Answer
You can easily check and manage the following:
- Your account(s) and investment
- Your credit cards, loans and queries
- Effect transfers between your own account, to other local banks and internationally
- Contact the Bank through the secure mailbox
- Amend and register to SMS banking and Interbank Aruba N.V. Refill service
- Update your personal details
- View, amend and cancel standing orders
- View your direct debits
Where do I access the Internet Banking (IB) login screen?
What can I do if I have forgotten my user ID or password?
Answer
For all issues with your user ID or password, call +297 527 7777 or
- Visit any branch for individuals
- Fill in the form for companies
How can I effect payment to credit cards?
What can I do to ensure my online security?
Answer
It is imperative that you keep your user ID and password safe. As a preventive measure, change
your password on a frequent basis. In case you receive a suspicious email that might be a
phishing attempt or a scan, send an email to [email protected]. If you wish to log in to IB
in a public place, use the virtual keyboard. More information on our security information section.
What is a security token?
How do I authorise a transaction with a security token?
What precautions do I have to take when effecting a transaction on Internet Banking (IB)?
Answer
It is imperative to keep your user ID and password safe. You also need to ensure that you are on
the correct website (with the internet address starting with https) and report any phishing
attempt to [email protected]. View more precautionary
measures on our security information section.